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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can't find what you're after, contact us or give us a call!

Does Lobster support eSIM?

Yes, Lobster fully supports eSIM on all its mobile plans. You can get connected in minutes directly from your phone, no need to wait for a physical SIM to arrive. You’ll just need an eSIM-compatible phone.

Before we can send you your eSIM, we’ll need to confirm your identity. You just need to send us a photo of your ID. We’ll explain how when you place your order. Once verified, we’ll email you everything you need to install your eSIM. Orders placed after 9 pm Monday to Saturday, or on Sunday, will be processed the following day.

Not sure if your mobile phone is compatible with eSIM?

There’s a quick way to check. Dial *#06# on your phone. An information screen will appear, if you see a number labelled EID, your phone supports eSIM. If you only see an IMEI and no EID, it most likely doesn’t. To be sure, you can also go to your mobile phone’s settings and search for ‘eSIM’ or ‘Add data plan’.

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