Skip to content
Join us 1661 Call me back

Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can't find what you're after, contact us or give us a call!

Lobster eSIM or physical SIM: which should I choose?

Whichever you prefer, you choose during checkout. Pick our physical universal SIM and it’ll fit any phone: it works as a nano, micro or standard SIM, so you just pop out the size you need, and we deliver it free within a few days. Or go for an eSIM and skip the wait altogether, we email you a QR code, you scan it, and you’re connected in minutes. You’ll just need an eSIM-compatible phone.

Not sure if your mobile phone is compatible with eSIM?

There’s a quick way to check. Open your phone’s dialler and enter *#06#. A device information screen will appear, if you see a number labelled EID, your phone supports eSIM. If you only see an IMEI and no EID, it most likely doesn’t. To be sure, you can also go to your mobile phone’s settings and search for ‘eSIM’ or ‘Add data plan’.

Decorative Line
Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)
Join Lobster
Call 1661
Already a customer
Call 711
From outside Spain
+34 711 000 711
Link copied!