When you log in to the Lobster website you have complete control over your Lobster service. You can view how much data you’ve used up and how much of your plan is remaining; purchase additional plans; park or unpark your plan; restart your plan; top-up credit or data; change your auto-renew settings; manage the additional services on your Lobster number such as voicemail and data limits; view your usage data; check your receipts and update your details. All just one or two clicks away.

Simply click on care.lobster.es or click Log in at the top of the Lobster website. Use the email you provided when you registered and the password you set up and you’re good to go.

Don’t worry, we’re all a bit forgetful sometimes. If you ever forget your password just click Oops forgot my password on the login screen and we’ll email you a link where you can set a new one.

It’s good to keep your details up-to-date so we can continue to provide you with a tip top service. You can change your address at any time by going to Account Details and clicking Change.

Changed bank? New card issued? If you want to change the card details registered to your Lobster account, it’s easy! Just go to Account Details and click Change Card details. Enter your new details using our secure WorldPay link and, as long as the new details are valid, they’ll be updated straight away.

Should you ever need a copy of a Lobster receipt, you can download one at any point for any of your purchases. Simply click on the Receipts menu to see your recent purchases, then click View Receipt. It’s that easy! The default language is English, but if you need one in Spanish you can change your receipt language preferences in your Account Details.

If you want to get an itemised list of the calls you made, messages you sent or data you used simply click on the Receipts menu and click View breakdown next to the number you want to see itemisation for. You can filter by date period or type e.g. see only use when you were abroad. You’ll be able to see where you called, what Operator you were logged onto at the time, and how much it cost if it was not included in your plan. Neat, huh?

Changing your plan once logged in is easy! Just press the three dots on the top right of your plan summary, then click Change Plan in the options. The change will be processed straight away, as soon as payment is taken.

If you love Lobster as much as we do and want to put an extra plan on your account just click on the add new plan box next to your current plan summary. Then just choose your plan and click confirm, and we’ll send your new SIM will be with you in a couple of days. Once the order is processed your new number will appear in the overview, and you can click Activate SIM as soon as you’ve received it to start using your plan.

If you’ve used up your data quicker than normal you can restart your plan and your monthly allowances will kick in straight away.
We’ll take the payment at the time you restart and that day will become your new renewal date. Simply press the three dots on the top right of your plan summary and click Restart Plan. Payment will be taken and your new plan will kick in straight away.

With Lobster you have full control, all the time. Brilliant! So if you want to make sure your plan renews automatically each month, or stop it so that it doesn’t you can manage it yourself at any time. Simply press the three dots on the top right of your plan summary, and click on Stop renewal or Auto-renew to set up your preferred option. No strings attached. Simple. Easy. Any time.

Most of your mobile use will be included in your plan. However the following services aren’t included in our plans, so you’ll need credit to use them:
Using your phone outside the EU and selected destinations.
Calling international numbers (other than those included in your plan)
Spanish premium numbers and special numbers (like 901 and 902 numbers)

To add credit to your mobile simply click the Top Up button below the plan you wish to top up. You can choose between €5, €10 and €20 and as soon as payment is taken the new credit balance will show in your plan summary.

We all have data heavy months some time, so if you run out early you can add some more to get you through until your plan expires. Simply press the three dots on the top right of your plan summary, then click Add data. Pick the data bolt-on you want, and as soon as payment is taken your new data allowance will kick in.
If you’ve topped up your data with a bolt-on then you’ll see the usage for your bolt-on once the data for your plan has expired. So it isn’t confusing, you’ll see a little lightning bolt next to the circle to remind you it’s a BOLT-on (excuse the pun!).

We have full voicemail services, absolutely free, so that you never miss a call. To set it up simply press the three dots on the top right of your plan summary and click Settings. Scroll down to Voicemail, enter a PIN number of your choice so you can access your voicemail wherever you are, and then press ‘On’ and save your settings. Your mailbox will be activated straight away and you can call 717 from your Lobster number to personalise your mailbox, as you’ll probably want to leave a personalised greeting on there.
To access your voicemail from another number simply dial +34 711000717. Your mailbox number will be your Lobster mobile number and you can use the PIN you set to access your messages.
Remember you will need to set up a diversion on your phone for calls to go to voicemail when your phone is off or you’re on another call. If you’re not sure how to do this just call us on 711.

"To help you keep in control of your spending, you can restrict the time of calls made from your Lobster mobile. You may want to restrict international calls, or data roaming when you leave Europe. All of this can be done by pressing the three dots on the top right of your plan summary and clicking Settings. You’ll get a description of each feature and can change your settings by pressing on and off. Don’t forget to scroll down and click Save Settings to save your preferences.
Any problems, just give us a ring and we’ll be very happy to help."

So, this bit’s neat – and especially useful if you’re heading abroad for an extended break. You can ‘park’ your number at any time, no need to wait until the end of your month. We’ll simply freeze it as well as any remaining unused data and credit balance right there and then, for up to 9 months. While your number is frozen you won’t be able to receive any calls or texts. You can unfreeze your number on your return, just like it was before – same unused data, same credit balance – and enjoy the rest of the days you had left in your month when you parked it first of all. If after 12 months you have not unfrozen your plan, then sadly you’ll lose your number.
To park your number simply press the three dots on the top right of your plan summary and select Park number. Unparking is equally simple, just click Unpark at any point in the 9 months.

You can see how much data you’ve used on all your Lobster numbers in the Overview screen. The pink circle will fill in to let you know how much of your data you’ve used and how much is left, as well as when it expires.
If you’ve topped up your data with a bolt-on then you’ll see the usage for your bolt-on once the data for your plan has expired. So it isn’t confusing, you’ll see a little lightning bolt next to the circle to remind you it’s a BOLT-on (excuse the pun!).
You can also dial *100# on your phone to check your data usage and credit balance at any time.

We’re here to help, so you can call our friendly team on 711 or +34 711000711 if you need assistance from abroad.
You can also raise an issue by pressing the three dots on the top right of your plan summary and clicking Report an issue or by clicking the link at the top of this page. We’ll let you know as soon as your issue has been resolved.

"To help you keep in control of your spending, you can restrict the time of calls made from your Lobster mobile. You may want to restrict international calls, or data roaming when you leave Europe. All of this can be done by pressing the three dots on the top right of your plan summary and clicking Settings. You’ll get a description of each feature and can change your settings by pressing on and off. Don’t forget to scroll down and click Save Settings to save your preferences.
Any problems, just give us a ring and we’ll be very happy to help."

So, this bit’s neat – and especially useful if you’re heading abroad for an extended break. You can ‘park’ your number at any time, no need to wait until the end of your month. We’ll simply freeze it as well as any remaining unused data and credit balance right there and then, for up to 9 months. While your number is frozen you won’t be able to receive any calls or texts. You can unfreeze your number on your return, just like it was before – same unused data, same credit balance – and enjoy the rest of the days you had left in your month when you parked it first of all. If after 12 months you have not unfrozen your plan, then sadly you’ll lose your number.
To park your number simply press the three dots on the top right of your plan summary and select Park number. Unparking is equally simple, just click Unpark at any point in the 9 months.

You can see how much data you’ve used on all your Lobster numbers in the Overview screen. The pink circle will fill in to let you know how much of your data you’ve used and how much is left, as well as when it expires.
If you’ve topped up your data with a bolt-on then you’ll see the usage for your bolt-on once the data for your plan has expired. So it isn’t confusing, you’ll see a little lightning bolt next to the circle to remind you it’s a BOLT-on (excuse the pun!).
You can also dial *100# on your phone to check your data usage and credit balance at any time.