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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

Do you send me a bill? How can I view my receipt?

All Lobster plans are paid in advance, with any calls, messages or data deducted from your plan or credit. This means no nasty bills or surprises. However if you need a print out of your receipt for VAT purposes or for your own records you can get one by visiting your Lobster account on our website.

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Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)
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Already a customer
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From outside Spain
+34 711 000 711