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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

How can I change my fibre installation appointment to another date?

Once we’ve scheduled an installation appointment with you, you’ll receive a text message like the one shown below:

This is an automated text message in Spanish. It says:

  • #Stayathome because on 07/05/2024, between 12:00 to 15:00, we’ll come to install your fibre. To change the appointment

To change your fibre installation appointment to another date, click on the link at the end of the text message that you received. It is a personalised link for your appointment.

If you need any assistance changing your fibre appointment, please contact us and we’ll be more than happy to help.

Decorative Line
Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)
Join Lobster
Call 1661
Already a customer
Call 711
From outside Spain
+34 711 000 711