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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

How can I send my ID card to Lobster?


As part of the registration process on our website you are given the option to upload a photo or scan of your ID document. This is the easiest and quickest way and will speed up your application.


If you don’t have the documents to hand during registration don’t worry! Another easy way would be to email a copy of your passport or ID card to:

Decorative Line
Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)
Join Lobster
Call 1661
Already a customer
Call 711
From outside Spain
+34 711 000 711