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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

I’ve lost my SIM card! What do I do?

If your Lobster SIM card is lost or gets broken, or you have a new phone that uses a different size SIM card, you can replace it with a new SIM. You can order a new SIM by calling us on 1661.

Once ordered, your new SIM should arrive within a few days. Once your SIM has been received you can activate it by calling us.

Decorative Line
Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)
Join Lobster
Call 1661
Already a customer
Call 711
From outside Spain
+34 711 000 711