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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

Looking for information on premium and special numbers?

Spanish premium numbers and special numbers (like 901 and 902 numbers) aren’t included in our plans and are charged, for prices click on the price guide at the bottom of this page.

Calls to these numbers are charged at different rates, depending on the prefix. Be aware that some calls are expensive. As premium numbers are charged at a high rate, some numbers may be barred to protect you.

Decorative Line
Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)
Join Lobster
Call 1661
Already a customer
Call 711
From outside Spain
+34 711 000 711