Skip to content

Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

What do I do if my phone is lost or stolen?

The first thing you should do is contact us on 1661 and explain what happened so the Lobster team can block your missing SIM card and request a new one, which we’ll try and get to you as soon as possible. Outside of our telephone support opening hours you can submit your request to

Decorative Line
Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)
Join Lobster
Call 1661
Already a customer
Call 711
From outside Spain
+34 711 000 711