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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

What is a valid ID card?

To be able to send a SIM to you we do need to confirm your identity with a valid ID. A valid ID can be any one of the following forms of official identification in Spain:

  • Passport
  • NIE (identity card for a foreigner in Spain) sometimes called a residence card
  • European ID card
  • DNI (identity card for a Spanish citizen)
  • NIF (identity for a Spanish company or self-employed)

Please remember that your identification should include your photo, date of birth, and not have expired. When you send your ID to us, please make sure that all the information is legible.

A driving licence, Spanish registration certificate (green card), or bank statement are not valid forms of ID. Library cards or selfies are also not valid forms of ID either!

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+34 711 000 711