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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

Will I need to ‘unlock’ my mobile phone?

Yes. Your phone will need to be ‘unlocked’ to use it with us. It’s very straightforward though. Just ask at one of our friendly selected retail stores, and they’ll help you sort it out.

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Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)
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Already a customer
Call 711
From outside Spain
+34 711 000 711