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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

Will Lobster let me know what the charges are whilst abroad?

Yes we will.

With all our plans when you’re outside of Spain you can use your plan’s calls and texts in and between most European countries including the UK, and you can even use your data too, with no extra charge.

If you’re travelling a bit further than the UK and most European countries you can use you phone there too as our network extends to most international destinations, however any time you make a call, send a message, or use data it will be deducted from your credit.

To avoid surprises, when arriving at a destination abroad you will receive a welcome text message with full details of any roaming charges for that country, unless you have chosen to opt out to receiving these messages. To check roaming charges before you travel visit our International Calls page.

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