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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!


Do I need to cancel my broadband internet service with my old provider?
Can I use my own router?
How much does the fibre installation cost? Are there any commitments?
I want to cancel the fibre service. How do I do it and what do I need to do with the router?
I have Lobster fibre and I’m moving house. Can I transfer the fibre to my new house?
I have a large house, will the Wi-Fi signal reach everywhere?
When will my fibre service be activated and how is my first month charged?
How do I test my fibre speed?
How does the fibre installation work?
Decorative Line
Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)
Join Lobster
Call 1661
Already a customer
Call 711
From outside Spain
+34 711 000 711