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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!


When will my fibre service be activated and how is my first month charged?
How can I renew (pay) my plan if it has expired?
I live in the Canary Islands, does this affect the price of Lobster plans? How can I let you know?
Do you send me a bill? How can I view my receipt?
I have a recurring plan, when will you take payment?
How can I pay for my Lobster plan?
Decorative Line
Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)
Join Lobster
Call 1661
Already a customer
Call 711
From outside Spain
+34 711 000 711