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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

How long does my SIM card take to arrive?

If you live in mainland Spain or Balearic Islands it shouldn’t take more than a few days after you place the order. If you live in the Canary Islands it may take an extra day or two.

Decorative Line
Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)
Join Lobster
Call 1661
Already a customer
Call 711
From outside Spain
+34 711 000 711