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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

I have a recurring plan, when will you take payment?

Payment will be taken automatically every 28 days. Your plan and allowances will kick in that day if the payment is successful. If payment is unsuccessful you will be notified and you will need to get in touch with our team to make the payment in order to activate your plan.

Decorative Line
Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)
Join Lobster
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Already a customer
Call 711
From outside Spain
+34 711 000 711