You are viewing the page in English. Ver la página en español.
I would like more info
please call me free.

    Only in case of not being able to contact you.

    Perfect !

    We will call you at
    Thanks a lot.

    How do I cancel an account when the account holder has recently passed away?

    We know this may be a difficult time, so we’re here to make the process of cancelling an account belonging to someone who has passed away as easy as possible.

    Please send the following information by email or by post:

    • Full name of the account holder who has passed away
    • The mobile phone number associated with their account
    • Their registered address
    • Your own name, address
    • Your address
    • Your relationship with the person who has passed away
    • A photocopy of the death certificate of the person who has passed away

    As soon as this has been verified by our agents, the account can be closed.

    If a death certificate is provided and the representative requests a refund, we aim to refund the credit back to the source. Upon request, an agent might transfer the airtime credit from the deceased’s account to the account of the representative. If any other questions or issues are presented, agents would respond to the query on a case by case basis.

    Getting started

    Start here! Let’s talk about getting you started with Lobster.

    Plans and more

    Coverage, plans, costs and swapping your t-shirt six time a day!

    Keeping your Spanish number

    So you want to give Lobster a go but like your number? Not a problem!

    Using data

    Where can I use my data? How much have I used? And loads more…

    Calling and using your phone abroad

    No surprises here! Calling an international number and using your phone abroad is easy with Lobster.

    My Lobster account

    Managing my plans – the easy way.

    Other stuff

    Boring legal stuff and things that don’t really fit into other categories.