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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

How do I check my credit?

You can see the balance of your credit by logging into your Lobster account on our website or on our mobile app. You’ll also be able to see how much of your current plan you’ve used.

Alternatively, dial the following short-code from your phone:

Dial *100# to check your credit

Decorative Line
Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)
Join Lobster
Call 1661
Already a customer
Call 711
From outside Spain
+34 711 000 711