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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

How can I control how much data I use on my mobile?

The easiest way to keep data use in check is using the settings on your phone. Most devices will have a ‘Data Usage’ section under your data settings which will show you which apps are using the most data.

All of our plans include plenty of data. However, be wary of streaming HD video when on a mobile data network as this can quickly eat up your data allowances – remember that usage when on a Wi-Fi network does not count as part of your data plan so if you think you are going to be using a lot of data try and log on to a Wi-Fi network first.

You can check how much data you have left on your plan by logging into your Lobster account or on our mobile app. You’ll also be able to see how much of your current plan you’ve used.

Alternatively, dial the following short-code from your phone:

Dial *100#

Remember using data on your phone may be expensive if you’re travelling abroad a bit further than the UK and most European countries, so in this case it’s best to turn Data Roaming off on your phone and only turn it on when you need it.

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