You are viewing the page in English. Ver la página en español.
Call me back now!
We’ll call you back in about 10 minutes.
[contact-form-7 404 "Not Found"]

Perfect

We will call you at
as soon as we can.

Thanks a lot.

  • Help
  • Using data
  • My iPhone or iPad won’t connect to the internet (iOS)

My iPhone or iPad won’t connect to the internet (iOS)

Automatic Configuration

When you first put your Lobster SIM in your phone, we’ll send you a setup message to configure the Lobster internet settings on your phone as shown below:

Please connect to a Wi-Fi network and click the link in the message and follow the instructions.

  1. Once you have clicked the link, tap ‘Allow download’.
  2. The Lobster internet settings profile will then be downloaded to your phone. Press ‘Install’ twice.
  3. Once the installation of the profile has finished press ‘Done’.

You should be able to connect to the internet after this!

Manual Configuration

If you don’t receive the setup message or you can’t connect to a Wi-Fi network, then you’ll need to enter the Lobster internet settings manually on your phone. Don’t worry it’s simple! We’ll show you how to do it below. Here’s how to do it:

  1. First, go to the phone settings, and select the option ‘Mobile Data’.
  2. Then, tap the ‘Mobile Data Network’ option.
  1. Fill in the ‘APN’ field with the value shown in bold below for both the ‘Mobile Data’ and ‘Personal Hotspot’ sections:
     
    APN: lobster
     
    The ‘Username’ and ‘Password’ fields should be left empty.

  1. Tap ‘Back’ to save the settings.

Once done, give it a minute or two for the change to take effect, and your phone should now be able to connect to the internet!

Getting started

Start here! Let’s talk about getting you started with Lobster.

Plans and more

Coverage, plans, costs and swapping your t-shirt six time a day!

Keeping your Spanish number

So you want to give Lobster a go but like your number? Not a problem!

Using data

Where can I use my data? How much have I used? And loads more…

Calling and using your phone abroad

No surprises here! Calling an international number and using your phone abroad is easy with Lobster.

My Lobster account

Managing my plans – the easy way.

Other stuff

Boring legal stuff and things that don’t really fit into other categories.