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    Only in case of not being able to contact you.

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    My phone won’t connect to the internet (Android)

    Automatic Configuration

    When you first put your Lobster SIM in your phone, we’ll send you a setup message to configure the Lobster internet settings on your phone. Please open the setup message and follow the instructions. You should be able to connect to the internet after this!

    Manual Configuration

    If you don’t receive the setup message or you can’t connect to the internet with your phone, then you’ll need to enter the Lobster internet settings manually on your phone. Don’t worry it’s simple! We’ll show you how to do it below for a Samsung phone, but it should be very similar with other Android phones.

    Here’s how to do it:

    1. First, go to the phone settings, and select the option ‘Connections’ or ‘SIM cards & mobile networks’.
    2. Then, tap the ‘Mobile networks’ option.
    3. Scroll down a bit and press the option ‘Access Point Name’ or ‘APN’.
    4. Here, click on the option ‘Add’ or ‘+’ in the upper right corner of the screen as shown below:

    1. Fill in the following three fields with the values shown in bold below. The ‘Name’ and ‘APN’ fields should be at the top, then you will need to scroll down a bit to get to the ‘APN type’ field:
      Name: Lobster Internet
      APN: lobster
      APN type: default,supl
      The rest of the fields you can leave as they are. They will be prefilled or empty, don’t worry, that’s fine.

    1. Now, tap on the three-dot menu located in the upper right corner of the screen, and select ‘Save’ as shown below:

    1. Now, select ‘Lobster Internet’ as shown below:

    Once done, restart your phone for the change to take effect. Once restarted, your phone should now be able to connect to the internet!

    Getting started

    Start here! Let’s talk about getting you started with Lobster.

    Plans and more

    Coverage, plans, costs and swapping your t-shirt six time a day!

    Keeping your Spanish number

    So you want to give Lobster a go but like your number? Not a problem!

    Using data

    Where can I use my data? How much have I used? And loads more…

    Calling and using your phone abroad

    No surprises here! Calling an international number and using your phone abroad is easy with Lobster.

    My Lobster account

    Managing my plans – the easy way.

    Other stuff

    Boring legal stuff and things that don’t really fit into other categories.