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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

Do I need to do anything once I receive my SIM?

Yes, you need to activate it by calling 1661 or going to

If you asked to keep your number it won’t work straight away as we need to arrange for the number to be transferred to your new SIM card. However if you’ve asked for a shiny new number it will work straight away.

Decorative Line
Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)
Join Lobster
Call 1661
Already a customer
Call 711
From outside Spain
+34 711 000 711