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    What is a valid ID?

    To be able to send a SIM to you we do need to confirm your identity with a valid ID. A valid ID can be any one of the following forms of official identification in Spain:

    • Passport
    • NIE (identity card for a foreigner in Spain) sometimes called a residence card
    • European ID card
    • DNI (identity card for a Spanish citizen)
    • NIF (identity for a Spanish company or self-employed)

    Please remember that your identification should include your photo, date of birth, and not have expired. When you send your ID to us, please make sure that all the information is legible.

    A driving licence, Spanish registration certificate (green card), or bank statement are not valid forms of ID. Library cards or selfies are also not valid forms of ID either!

    Getting started

    Start here! Let’s talk about getting you started with Lobster.

    Plans and more

    Coverage, plans, costs and swapping your t-shirt six time a day!

    Keeping your Spanish number

    So you want to give Lobster a go but like your number? Not a problem!

    Using data

    Where can I use my data? How much have I used? And loads more…

    Calling and using your phone abroad

    No surprises here! Calling an international number and using your phone abroad is easy with Lobster.

    My Lobster account

    Managing my plans – the easy way.

    Other stuff

    Boring legal stuff and things that don’t really fit into other categories.