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Frequently asked questions

Browse through our frequently asked questions to find answers to your questions. If you can’t find what you’re after, contact us or give us a call!

How will I know when my phone number is transferred to Lobster?

Once you’ve told us you want to transfer your number from your old network to your new Lobster plan, it’s plain sailing!

The transfer takes place between 02:00 and 06:00 on the chosen day to avoid disruption. Unless you’ve requested a date in advance, the full transfer process will take a maximum of 5 days (some people in Spain don’t work weekends!), but doesn’t normally take longer than 2 days. We’ll let you know what date your number will be transferred. During the transfer window you won’t be able to use your number for a few hours. We’ll also let you know once your number is transferred and when your Lobster SIM card is activated.

Decorative Line
Monday to Saturday from 9am to 9pm (Canaries: 8am to 8pm)
Join Lobster
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From outside Spain
+34 711 000 711